Fleet Sales and Operations Analyst

The Fleet Sales and Operation Analyst is responsible for managing customer fuel usage, cost optimization, and performance analysis across a customer's fleet team. This role emphasizes data analysis, reporting, and continuous improvement to ensure fuel efficiency, cost control, and compliance with internal policies and external regulations. The ideal candidate combines operational knowledge of fleet fueling and fuel cards with strong analytical and problem-solving skills.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Develop and maintain comprehensive customer relationship strategies to enhance satisfaction and loyalty
• Utilize data analytics to gain insights into customer behavior, preferences, and trends.
• Design and implement customer feedback mechanisms, using insights to drive continuous improvement.
• Collaborate with cross-functional teams to ensure a cohesive and integrated approach to customer engagement.
• Assist with the implementation and management of billing and reporting systems and technologies.
• Monitor and report on key performance indicators related to customer satisfaction and retention.
• Analyze fuel consumption data across fleet assets to identify trends, anomalies, and cost-saving opportunities for current and future customers
• Develop and maintain dashboards and reports tracking fuel spend, usage patterns, and variance against budget.
• Conduct root-cause analysis on fuel overages, losses, or inefficiencies and recommend corrective actions for current and future customers
• Support and analyze fuel budgeting, forecasting, and variance analysis.
• Reconcile monthly fuel card invoices, resolving billing discrepancies, and maintaining relationships with fuel providers.
• Data Analysis: Review fuel invoices, usage reports, and performance data.
• Cost Management: Identify inefficiencies, budget for fuel, and recommend savings internally and externally
• Reporting: Create reports and presentations for management on KPIs and fleet performance.
• System Management: Maintain and use fleet management software for tracking and analysis.
• Compliance: Ensure adherence to company policies and fuel regulations.

Qualifications

• Strong Excel skills (pivot tables, formulas).
• Proficiency with CRM data visualization tools and software
• Experience with fleet management systems.
• Critical thinking and problem-solving.
• Strong communication and organizational skills.
• Ability to create strong relationships with internal and external customers

Pay Range

$73,600.00 - $110,400.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

Competitive Pay - We offer competitive salaries and opportunities for growth within.

Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.

Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.