HR Service Delivery Developer
At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
- Configure and maintain HR lifecycle event orchestration, including integrations with Workday and other HR applications (e.g., onboarding, offboarding, job changes).
- Architect, build, and maintain custom applications and advanced workflows in ServiceNow using Flow Designer, scripting (JavaScript, Glide), UI Policies, Business Rules, and Catalog Items.
- Partner with Integration teams to build automated workflows and seamless handoffs between Workday and ServiceNow.
- Serve as a subject matter expert (SME) in ServiceNow HRSD, staying informed of new features and advising HR on use cases.
- Collaborate with HR Communications and Change teams to create/update HR knowledge articles and support change communication.
- Collaborate with the Agile team and Business Analyst to translate user stories into deliverables; document requirements, development plans, and system configurations.
- Proactively recommend and implement best practices for security, data integrity, and platform governance.
- Monitor platform performance, conduct root cause analysis of issues, and implement fixes in a timely manner.
- Provide support during release management cycles, including the creation of update sets, testing, and production deployment.
- Stay current on ServiceNow platform updates and industry trends, identifying opportunities to improve functionality or reduce manual effort.
- Serves as a backup for migrating update sets and configuration changes to production, ensuring alignment with ITSM deployment protocols and change management processes.
- Strong experience with Workday HCM and Workday-to-ServiceNow integration patterns (e.g., Workday Studio, EIBs, APIs).
- Deep understanding of HR lifecycle events and how they map to workflows and automation within ServiceNow.
- Proficiency in JavaScript, Glide API, and client/server-side scripting within the ServiceNow platform.
- Experience with web services (REST, SOAP) and tools like Postman for testing integrations.
- Familiarity with identity and user provisioning systems (e.g., LDAP, AD, Azure AD).Experience creating and maintaining Service Catalog items, knowledge articles, and dashboards.
- Working knowledge of Agile methodologies, including participating in daily standups, sprint planning, and backlog grooming.
- Strong written communication skills with demonstrated ability to produce technical and end-user documentation.
- Bachelor's Degree
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.