General Manager-Store

Worcester, Massachusetts

Category: Retail Store

Job Type: Full time

Job Req code: R0015883

Job Description

General Managers are responsible and accountable for the operation of the store by ensuring maximum sales and profitability through: effective merchandising; human resources management; team development; inventory management; operating costs and managing loss control. General Managers are responsible for high customer service levels.

  • Responsible for overall management of the store
  • Responsible and accountable for the management of all employees and their development
  • Recruit, hire, train, motivate, develop, discipline and terminate employees using appropriate documentation (i.e. new hire packets, reference checks, communication forms etc.) and approval process
  • Schedule, monitor & be accountable for controlling payroll hours
  • Audit and complete required daily paperwork and submit by deadline
  • Responsible to make daily bank deposits by deadlines
  • Responsible for handling employee and customer complaints and grievances
  • Maintain Grand Open Ready standards
  • Maintain high levels of cleanliness and sanitation of interior and exterior of facilities according to Company and brand requirements
  • Ensures store is secure and safe and complies with all safety and environmental guidelines.  Reports issues to proper authority and management when necessary
  • Responsible for controlling flow and distribution of all merchandising supplies, including product ordering, receiving merchandise and vendor relations
  • Promotes a high level of customer service
  • Ensures procedures are implemented and adhered to while protecting company assets
  • Responsible for monitoring and implementing legal compliance measures including site audit/inspections
  • Troubleshoots and handles maintenance of store equipment
  • Ensure adequate gasoline levels as well as coordinate gasoline deliveries
  • Must be available 24 hours a day 7 days per week unless on Leave of Absence or vacation
  • Keep accurate fuel inventory records (red book), and report any excessive variations
  • Maintain accurate compliance binder
  • Conduct annual performance evaluations
  • Implement all Company promotional initiatives
  • Control and be accountable for cash over /short to $200 per month or less and maintain inventory variations to .5% of sales or less
  • Other duties assigned by Territory Manger/Regional Manager

  • High School Diploma or equivalent
  • Possess 2 or more years of supervisory management experience, gasoline industry preferred
  • Ability to work unsupervised
  • Possess strong computer skills
  • Must be available via phone after regular business house, weekends and holidays
  • Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed
  • Must have reliable transportation and valid driver’s license
  • Ability to communicate effectively with associates and guests
  • Ability to count, read and write accurately to complete required paperwork
  • Ability to operate and use all equipment necessary to operate the store
  • Ability to work in a fast aced environment
  • Ability to lift/carry up to 25 pounds
  • Ability to lift/carry up to 50 pounds on occasion
  • Ability to freely access all area of the store including, selling floor, stock area, and register area
  • Ability to reach, bend, twist, stoop, kneel and/or crouch during a shift
  • Ability to climb ladders/stairs
  • Work in intermittent temperatures (i.e. cooler, outside, etc.,)
  • Attention to detail
  • Strong decision making skills
  • Strong financial management skills

We are an equal opportunity employer.  We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.