Field Service Technician

Waltham, Massachusetts

Category: Corporate Office

Job Type: Full time

Job Req code: R0015976

Job Description

We’re hiring for a Field Service Technician, who will be responsible for delivering technology solutions supporting our store operations. This primarily includes POS hardware, software and peripherals such as POS registers, touch screens, handheld scanners and printers. Strong knowledge of the NCR system is required.

For over 75 years we’ve created a dependable, cost effective and reliable source of energy for our customers and developed community integrated convenience stores. We’re transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don’t plan on stopping. With our recent game changers such as PaybyCar Contactless Payment and supporting locally sourced products, we are looking to continue responsible and innovative growth. Alltown Fresh is a newly launched brand expected to disrupt and forever change the traditional convenience store market. From design, supply, and tech we’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next.   

The Types of “Energy” You Bring

  • You know the NCR system and can navigate its intricacies 

  • You communicate great with customers and team members .

  • You drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. 

  • You work in cooperation with a larger support team that prioritizes knowledge sharing and cross-training is a key component to job success. 

 

“Gauges” of Responsibility

  • Providing service and customer support during field store visits or dispatches. 

  • Managing on site hardware installations, repair, maintenance and testing. 

  • Diagnosing errors or technical problems and determining proper solutions and/or escalation. Follow all company’s filed procedures and protocols. 

  • Assume ancillary IT responsibilities as defined by project and company initiatives 

  • Able to organize workflow and schedule.  

  • Produce timely and detailed service reports. 

  • Cooperate with technical team,  share information across the organization and participate in team support queue (ticket system). 

  • Make appropriate recommendations based on customer requirements . 

  • Build positive relationships with internal and external customers. 

 

 “Fuel”for You - 

  • Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.  

  • Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. 

  • The Road Ahead – We offer 401k and a match component!  

  • Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. 

  • Give Back!  We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.  

 

The GPS of our Interview Process 

  • First thing first, if you’re interested in the role, please apply.  

  • A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you. 

  • We conduct “in-person” (ZOOM) interviews and provide additional interview information or other items needed at that time. 

QUALIFICATIONS: 

  • Proven Field Service experience 

  • Ability to troubleshoot, test, repair and service technical equipment 

  • Proficiency with NCR/RCM Enterprise application, including administration, configuration performance management.  Additionally, experience with RCM operations, SQL Server setup, user rights setup, site configuration, certificates and upgrades 

  • Experience with other retail, kitchen & fuel POS systems such as Verifone Commander, Xenial & Harmony 

  • Knowledge of supporting loyalty applications such as Paytronix 

  • Knowledge of typical POS integrations for payment processing and ERP  

Education Requirement:  

  • 5-7 years field service experience desired 

  • 3-5 years NCR/RCM experience desired 

  • A background in technology, including store applications, QSR’s applications, store and networking hardware such as store controllers, switches and routers is desirable.

We are an equal opportunity employer.  We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.